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General Terms Policy
Article 1 – Definitions
The following definitions apply to these terms and conditions:
Supplier: the natural person who or legal entity that supplies products and/or services remotely to consumers;
Consumer: the natural person who does not trade in the course of his or her occupation or business and enters into a distance contract with the Rembrandt House Museum in Amsterdam
Distance contract: a contract in the context of a system organized by the Rembrandt House Museum for the remote selling of products and/or services under which exclusive use is made of one or more means of remote communication until conclusion of the contract;
Means of remote communication: means that can be used to conclude a contract without the consumer and the supplier being in the same room simultaneously;
Cooling-off period: the period within which the consumer can use his or her right of withdrawal;
Right of withdrawal: the option open to the consumer during the cooling-off period to withdraw from the distance contract;
Day: calendar day;
Continuing performance contract: a distance contract concerning a series of products and/or services where the obligation to supply and/or purchase is spread over a period of time;
Durable data carrier: any means that enables the consumer or supplier to store data that are addressed to him, her or it specifically in such a way that perusal and unaltered reproduction of the stored information is possible.
Article 2 - Identity of the Rembrandt House Museum
Rembrandt House Museum
FAO shop Rembrandt House Museum
1011 NK Amsterdam, Netherlands
Office address Rembrandt House Museum(museum shop)
1011NK Amsterdam, Netherlands
Telephone T +31(0)20 5200400
Email [email protected]
You can reach us from Monday to Friday between 10 a.m. and 6 p.m.
VAT number NL 0003023977 B01
Amsterdam Chamber of Commerce 41199952
Article 3 - Applicability
These general terms and conditions apply to any Rembrandt House Museum offer and to any distance contract concluded by a supplier and consumer.
The consumer is provided with the text of these general terms and conditions before the distance contract is concluded.
In the event that specific product or service conditions are applicable, the second and third paragraphs are correspondingly applicable and in the case of conflicting general terms and conditions, the consumer can always invoke the applicable stipulation that is most favourable for him or her.
Article 4 - The offer
If an offer has a limited period of validity or is made subject to conditions, this is expressly stated in the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make a good assessment of the offer. If the Rembrandt House Museum uses illustrations, they give a faithful representation of the offered products and/or services. Obvious errors in the offer do not bind the Rembrandt House Museum.
Any offer contains information such that it is clear to the consumer what rights and obligations are associated with accepting the offer. In particular this concerns:
the price including taxes;
the way in which the contract will be concluded and which steps are necessary for this;
the applicability or not of the right of withdrawal;
the method of payment, delivery or execution of the contract;
the term for accepting the offer or the term that the price is valid;
the rate charged for remote communication if the costs of using the means of remote communication are calculated on a basis other than the basic rate;
if the contract is filed after its conclusion, the way in which it can be perused by the consumer;
the way in which the consumer can find out prior to concluding the contract about steps that he or she does not want, as well as the way in which he or she can rectify them prior to conclusion of the contract;
the codes of conduct that the Rembrandt House Museum has subjected itself to and the way in which the consumer can peruse these codes of conduct electronically; and
the minimum term of a distance contract in the event of a contract that relates to the ongoing or periodic delivery of products or services.
Article 5 - The contract
Subject to the stipulations in paragraph 4, the contract is concluded at the moment that the consumer accepts the offer and complies with the conditions stated in it.
If the consumer has accepted the offer electronically, the Rembrandt House Museum immediately confirms receipt of the acceptance of the offer electronically. The consumer can dissolve the contract until receipt of this acceptance has been confirmed.
If the contract is concluded electronically, the Rembrandt House Museum takes appropriate technical and organizational measures to safeguard the electronic transfer of data and it provides a safe web environment. If the consumer can pay electronically, the Rembrandt House Museum will give due regard to appropriate security measures to that end.
The Rembrandt House Museum is entitled - within statutory frameworks - to find out whether the consumer can fufil his or her payment obligations and about all the facts and factors that are important to responsibly concluding a distance contract. If, on the basis of this investigation, the Rembrandt House Museum has good grounds for not concluding the contract, it is entitled refuse, giving reasons, an order or offer, or to attach special conditions to the contract's execution.
Together with the product or service, the Rembrandt House Museum will send the consumer the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
the office address of the Rembrandt House Museum location where the consumer can go with complaints;
the conditions under which and the way in which the consumer can use the right of withdrawal or a clear statement with regard to being excluded from the right of withdrawal;
the information about existing after sales service and guarantees;
the information included in article 4 paragraph 3 unless the Rembrandt House Museum provided the consumer with this information prior to execution of the contract;
the requirements for cancellation of the contract if the term of the contract is more than one year or indefinite.
If the Rembrandt House Museum has undertaken to supply a series of products or services, the stipulation in the previous paragraph only applies to the first delivery.
Article 6a - Right of withdrawal with regard to delivery of products
When purchasing products, the consumer has the option to dissolve the contract during a period of seven working days without stating reasons. This period starts on the day after receipt of the product by or on behalf of the consumer.
During this period the consumer will treat the product and the packaging with care. He or she will only unpack or use the product in so far as is necessary to be able to assess whether he or she wants to keep the product. If he or she wants to use his or her right of withdrawal, he or she will return the product with all delivered accessories and in the original condition and packaging to the Rembrandt House Museum in accordance with the reasonable and clear instructions provided by the Rembrandt House Museum.
Article 6b - Right of withdrawal with regard to supply of services
When services are supplied, the consumer has the option to dissolve the contract during a period of seven working days without stating reasons, starting on the day the contract is concluded.
In order to make use of the right of withdrawal the consumer will be guided by the appropriate reasonable and clear instructions provided by the Rembrandt House Museum with the offer and/or at the lastest upon delivery.
Article 7 - Expense in the case of withdrawal
If the consumer uses his or her right of withdrawal, the maximum expense he or she will incur is the cost of returning the product.
If the consumer has paid a sum of money, the Rembrandt House Museum will refund this sum as quickly as possible and in any event within 30 days after return or withdrawal.
Article 8 - Exclusion of right of withdrawal
If the consumer does not have a right of withdrawal, it can only be excluded by the Rembrandt House Museum if the Rembrandt House Museum has clearly stated this in the offer or at any rate in good time before conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
that the Rembrandt House Museum has produced in accordance with the consumer's specifications;
that are clearly personal in nature;
that cannot be returned because of their nature;
that can spoil or become out of date quickly;
the price of which is linked to fluctuations in the financial market over which the Rembrandt House Museum has no influence;
that are individual newspapers and magazines;
that are audio and/or video recordings or computer software the seal on which has been broken by the consumer. GENERAL TERMS AND CONDITIONS